Aero Atlantic Panama Cancellation and Refund Policy
This Cancellation and Refund Policy applies to charter flights and shared flights booked with Aero Atlantic Panama. By making a booking, the passenger agrees to the cancellation, rebooking, refund, weather, and no-show rules described on this page.
This policy should be read together with the Aero Atlantic Panama Terms and Conditions.
Quick Summary
- Charter flights canceled 24+ hours before departure: full refund
- Charter flights canceled less than 24 hours before departure: no refund
- Charter flight no-show: no refund
- Shared flights: no refund
- Shared flights may be reprogrammed for USD 30, subject to availability
- No responsibility for weather disruptions or connection flights
1. Charter Flight Cancellations
For charter flights, cancellations made at least 24 hours before the scheduled departure time are eligible for a full refund.
Cancellations made less than 24 hours before the scheduled departure time are non-refundable.
2. Charter Flight No-Show
If the passenger fails to appear, is not ready at the agreed departure time, or otherwise fails to use the booked charter flight without prior cancellation, the booking will be treated as a no-show.
No-show bookings are non-refundable.
3. Shared Flights
Shared flights are non-refundable.
Shared flight bookings may be reprogrammed subject to availability and payment of a USD 30 reprogramming fee.
4. Reprogramming
Reprogramming requests are subject to operational availability, schedule limitations, and confirmation by Aero Atlantic Panama.
For shared flights, the reprogramming fee is USD 30 per booking change.
Any reprogramming request does not become confirmed until Aero Atlantic Panama has accepted the change.
5. Weather and Operational Conditions
Aero Atlantic Panama is not responsible for delays, cancellations, rescheduling, rerouting, or any other disruption caused by weather conditions or other operational safety considerations.
Weather in Panama can be unpredictable, and flight operations may need to change on short notice for safety reasons.
6. Connection Flights and Third-Party Travel
Aero Atlantic Panama is not responsible for missed connection flights, missed airline segments, missed hotel arrangements, tours, ground transportation, or any third-party travel service connected to a booking.
Passengers are strongly advised not to book tight connection flights or any onward travel that depends on exact timing, as weather and operational conditions in Panama may affect the schedule.
7. Refund Method
When a refund is approved under this policy, the refund will be processed using the original payment method unless Aero Atlantic Panama confirms otherwise in writing.
8. Company-Initiated Changes
If Aero Atlantic Panama cancels or cannot operate a booking for reasons other than passenger cancellation or no-show, the company may offer one of the following, depending on the case:
- reprogramming to another available date or time,
- travel credit, or
- a refund, when applicable.
Any such resolution remains subject to operational review and the specific circumstances of the booking.
9. Passenger Responsibility
Passengers are responsible for reviewing this policy before booking and for allowing enough time in their travel plans to account for operational delays, weather disruptions, and schedule adjustments.
10. Policy Changes
Aero Atlantic Panama may update this Cancellation and Refund Policy at any time. The version published on the website at the time of booking will apply unless otherwise stated.
Can I cancel a charter flight and get a refund?
Yes, if the cancellation is made at least 24 hours before departure. In that case, the refund is full.
What happens if I cancel a charter flight less than 24 hours before departure?
The booking is non-refundable.
What happens if I do not show up?
A no-show is non-refundable.
Are shared flights refundable?
No. Shared flights are non-refundable, but they may be reprogrammed for USD 30, subject to availability.
Is Aero Atlantic Panama responsible for missed connection flights?
No. Aero Atlantic Panama is not responsible for missed connection flights or other third-party travel arrangements.
What happens if weather affects the flight?
Weather-related changes may affect timing, route, or operation, and Aero Atlantic Panama is not responsible for disruptions caused by weather conditions.
Questions about cancellations or booking changes?
Contact Aero Atlantic Panama if you need help reviewing your booking or checking reprogramming options.